Acceptable Use Policy

This draft Acceptable Use Policy (“AUP”) describes proposed rules for the Tourist SOS website, applications, and services (“Services”) offered by Tourist SOS LLC, a Delaware limited liability company. It expands the practical guidance in Section 4 of our Terms of Service.

This draft does not become binding merely because it is published, linked, or read. An approved version applies only when expressly incorporated into the agreement governing your Services. Until then, the applicable Terms and other agreements remain in force. Mandatory legal rights and obligations are unaffected by this draft status.

You may not use the Services to, or to attempt to:

• Engage in or facilitate any illegal activity;
• Infringe, misappropriate, or otherwise violate the intellectual property or other rights of any third party;
• Upload, transmit, or introduce any virus, malware, or other harmful or malicious code;
• Attempt to breach or circumvent security or authentication measures, access another person's records, or conduct unauthorized probing, scanning, or testing. Authorized assessments and good-faith disclosures within the boundaries on our Trust & Security page are not prohibited merely because they identify a flaw;
• Scrape, crawl, or otherwise engage in unauthorized automated collection of data from the Services;
• Reverse engineer, decompile, or disassemble any portion of the Services, except to the extent such restriction is prohibited by applicable law;
• Interfere with, disrupt, or place undue burden on the Services or the networks or systems connected to the Services;
• Misrepresent your identity or affiliation with any person or organization; or
• Upload or submit information you know to be false, misleading, or fraudulent.

Only submit information you are entitled to provide for the requested service. Access to an account, shared link, or QR code is not permission to browse, copy, or disclose someone else's health or identity data beyond the access and purpose they or the law authorize.

• Do not impersonate a patient, emergency contact, provider, insurer, clinician, or Tourist SOS staff member, or falsely claim authority to act for another person.
• Do not forge medical records, prescriptions, consent, credentials, invoices, insurance approvals, guarantees of payment, or claim evidence. Correct known material inaccuracies through the appropriate service or support channel.
• Providers and organizations must accurately describe their licensing, capabilities, locations, insurance relationships, and availability. A listing or paid subscription does not authorize an unearned verification label, professional credential, or safety certification.
• Do not expose passwords, authentication codes, full payment-card details, or unnecessary patient records in public content, general inquiries, or website demonstrations. Use only an authorized workflow appropriate to the information.
• Do not harass, threaten, discriminate unlawfully, or retaliate against patients, staff, partners, complainants, or good-faith researchers. Truthful criticism and lawful reporting remain permitted.

Our AI assistant, Terra, is provided to help you communicate with us and navigate the Services. You may not use Terra to:

• Generate unlawful, harmful, abusive, or deceptive content;
• Attempt to extract, infer, or gain access to other users' data or confidential information; or
• Probe, manipulate, or attempt to bypass Terra's intended operation or safety controls.
• Present AI-generated material as a clinician's diagnosis, professional sign-off, insurer approval, or verified source record. Review outputs before using them in patient communications, billing submissions, or other consequential work.

Terra is an AI system, not a medical professional, attorney, or emergency dispatcher. Do not rely on Terra for definitive medical, legal, or emergency decisions. See our Medical Disclaimer for more on what Terra and the Services can and cannot do.

Some parts of the Services support information sharing and care coordination during travel medical incidents. Do not deliberately fabricate an incident, misdirect assistance, impersonate an emergency responder, or use a live case to test or demonstrate a feature. Test only through a clearly designated demonstration or authorized test workflow.

A good-faith mistake, uncertainty about symptoms, or a request for help made in distress is not the same as a knowingly false report. In a real emergency, contact local emergency services first using the number appropriate to your destination. Our website, support inboxes, and Terra are not emergency dispatch channels, and submitting information does not confirm that help has been dispatched.

If we reasonably believe a rule in an applicable AUP or agreement has been violated, we may investigate, request correction, restrict a feature, remove or disable content, suspend or terminate access, or report unlawful activity and cooperate with appropriate authorities. The response should reflect the nature, severity, repetition, and safety or privacy impact of the conduct.

Immediate protective action may be necessary without advance notice where there is a credible risk to people, personal data, service security, or legal compliance. Where lawful and reasonably safe, we will explain the action and how to seek review. Restrictions do not extinguish statutory access, privacy, or consumer rights, or any applicable obligations concerning records and continuity of care.

If you believe a restriction was made in error, contact us using the details below with your account or case reference, the action you are challenging, and relevant context. Do not send unnecessary sensitive records. You may request human review and provide corrected information; we will consider the circumstances and explain the outcome where lawful. An appeal does not automatically lift a restriction while a material safety, security, or legal concern remains. This process does not limit your right to contact a regulator or pursue another available remedy.

An approved AUP will follow the change-notice process in the applicable Terms or written agreement. For the public Terms, material changes are communicated by email or in-app notice at least 30 days before taking effect; updating a draft page does not bypass that notice. Immediate action under existing rules to address abuse, safety, security, or legal obligations is distinct from adopting new contractual terms.

If you become aware of a violation of this AUP, please report it to legal@tourist-sos.com. For general questions about this policy, contact us at the same address.