Medical Disclaimer
Important information about Tourist SOS, the Terra AI assistant, our coordination services, and the limits of what we can and cannot do for you in a medical situation.
Expansion draft — pending factual and legal review. This proposed revision is not yet adopted. Service descriptions, supporting evidence, and the publication date require owner and qualified legal review. Mandatory rights and the need to seek local emergency care are unaffected.
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Emergency Medical Disclaimer
LIFE-THREATENING EMERGENCIES: Call your local emergency services immediately — 911 (US), 112 (EU/UK), 999 (UK), 1669 (Thailand), 115 (Vietnam), 119 (Indonesia), 995 (Singapore), or the equivalent local emergency number wherever you are. Tourist SOS is not an emergency dispatch service.
This website provides Tourist SOS product information, inquiries, and demonstrations. It does not dispatch emergency assistance or establish an active coordination case. Where expressly agreed, Tourist SOS may help request provider connections, insurance information, billing assistance, or other coordination within the accepted scope. A directory listing is not confirmation of verified credentials, provider acceptance, or available care. We are not a healthcare provider, hospital, clinic, ambulance service, or emergency medical service (EMS). Our Services are not a substitute for professional medical care, diagnosis, or treatment.
Always seek immediate medical attention from qualified healthcare providers for any medical condition or emergency. Do not disregard, avoid, or delay obtaining medical advice from a qualified clinician because of information or services provided through Tourist SOS — including information generated by Terra, our AI assistant. Reliance on any output of our platform is solely at your own risk.
Meet Terra
Terra is our artificial intelligence assistant, used across website chat and the products available to travelers, providers, hospitality operators, and our operations team. The same name or interface does not mean that each product has the same permissions, live services, or human support behind it.
Website demonstrations, sample cases, simulated status changes, and a demo SOS button explain the experience; they do not arrange treatment or summon help. In an actual product, submitting a message is still distinct from a human acknowledging it or an independent provider accepting a case. Confirm the channel and assistance available for your situation, and never wait for a chat reply before seeking emergency care.
Before relying on any output, please understand exactly what Terra is — and what it is not.
Terra is:
- • An AI assistant that helps you describe symptoms and get oriented
- • A tool to find local provider information, with status and availability to be checked
- • A coordinator for available insurance-verification and billing workflows, not an insurer
- • A multilingual translation assistant whose language coverage varies by product
- • An information layer that compiles relevant local context
Terra is NOT:
- • A licensed medical professional or clinician
- • A diagnostic system
- • An emergency dispatcher (911, 112, 1669)
- • A replacement for in-person clinical evaluation
- • A guarantee of provider availability or quality
For the full legal framework around Terra, see Section 5 of our Terms of Service and Sections 2.4, 3.3, and 8.2 of our Privacy Policy.
Nature of Tourist SOS Services
This website markets Tourist SOS products and accepts inquiries; its demonstrations do not provide emergency dispatch or confirm a live service. Related products include SOS Travel (travelers), SOS Pro (clinics, hospitals, transport providers), SOS Safe (hotels, resorts, tour operators), and the internal Command Center. Their available features, service scope, and applicable terms must be checked for the particular product. Different product names or interfaces do not establish that they have separate legal operators. Where Tourist SOS expressly agrees to arrange, broker, or subcontract services, the accepted arrangement and applicable law govern its role and obligations. A country on a map, a provider in a search, or an account subscription does not confirm that a request has been accepted or that a service is available there.
What we help coordinate, where available:
- • AI-powered intake, administrative urgency flagging, and case structuring (via Terra)
- • Provider information and requests for connection to local healthcare providers
- • Requests for medical transport and evacuation logistics, subject to acceptance and authority
- • Translation across the parties involved in a case
- • Insurance-verification requests and claims coordination, subject to payer confirmation
- • Documentation of case events and outcomes
- • Partner integration for insurers, TPAs, and hospitality operators
What we do NOT provide:
- • Direct medical treatment, diagnosis, or prescription
- • Emergency medical services (ambulance, paramedics, EMS dispatch)
- • Medical advice or treatment recommendations
- • Replacement for local emergency services
- • Insurance coverage (we coordinate with your existing insurer)
- • Guarantee of provider availability, pricing, or care outcomes
- • Substitute for in-person clinical evaluation
Terra AI Limitations
4.1 Not a clinical decision-maker
Terra does not diagnose conditions, prescribe treatments, or make clinical decisions. Terra captures and structures information, suggests local providers, and helps you communicate — but every clinical decision rests with a licensed healthcare professional, not with the AI.
In our coordination documents, “triage” refers to organizing reported information and flagging a request for attention, not clinically determining how urgent a condition is or whether it is safe to wait. A low-priority label, a suggested provider, or the absence of an alert does not rule out a serious condition. An administrative workflow must not be treated as medical clearance.
4.2 Outputs are informational, not medical advice
Anything Terra tells you — about providers, conditions, costs, insurance, or care options — is conversational and informational. It does not constitute medical, legal, financial, or insurance advice. Verify before acting, especially for time-critical or high-stakes decisions.
4.3 AI hallucinations are possible
Like all current AI systems, Terra can occasionally produce inaccurate, incomplete, outdated, or fabricated information. We continuously evaluate and improve Terra, but we make no warranty of correctness for any specific output. If something Terra says does not match your situation or contradicts what a clinician tells you, trust the clinician.
4.4 Not for life-threatening time-critical decisions
Do not rely on Terra — or any Tourist SOS service — to dispatch emergency help in a life-threatening situation. The latency of an AI conversation is not compatible with seconds-count emergencies. Call your local emergency number immediately. Any follow-on coordination must use an available channel and an expressly accepted service arrangement; website chat does not confirm that assistance is underway.
4.5 Translation is imperfect
Terra supports many languages, including specialized medical terminology. Machine translation can still mistranslate idiom, dialect, dosage, or cultural context. For high-precision communication with clinicians, request a human interpreter or local provider familiar with your language. Keep the original information available for comparison and ask the treating clinician to confirm critical details such as allergies, medication names, doses, and instructions. An AI translation alone is not evidence of a certified interpretation or legally valid informed consent.
4.6 Human oversight on serious cases
Where a case is accepted into an active coordination workflow, our operations team can review, edit, escalate, or override Terra outputs through the Command Center, including high-severity cases. Operational review is not necessarily clinical review: an operations reviewer is not automatically a physician or other licensed clinician.
A request being recorded, an escalation being queued, a human acknowledging it, and a provider agreeing to act are different stages. An automated status message does not prove that someone has read your information, assessed your health, booked treatment, or dispatched transport. Confirm who has accepted which action; if the situation is urgent or worsens, seek local emergency care rather than waiting for an acknowledgment.
Human availability depends on the applicable service arrangement. This disclaimer does not promise immediate replies, continuous monitoring, or around-the-clock clinical staffing. The presence of automated outputs does not relieve us of the duty to handle serious cases with care where that duty applies, or of obligations imposed by mandatory law or an enforceable service commitment.
Medical Service Limitations
5.1 No doctor-patient relationship
Tourist SOS does not itself provide clinical diagnosis or treatment. Qualified, licensed healthcare providers are responsible for clinical decisions and the care they deliver. Using this website or speaking with Terra does not itself create a doctor-patient or other clinical relationship with Tourist SOS. A separately agreed arrangement to connect you with a provider, broker services, or subcontract work does not make Terra a clinician or transfer clinical decisions to Tourist SOS. Tourist SOS remains responsible for its own obligations under that arrangement and applicable law.
5.2 Information accuracy
We strive to provide accurate and up-to-date information about healthcare facilities, providers, costs, and services. We cannot guarantee the accuracy, completeness, or timeliness of all information. Healthcare standards, availability, regulatory environments, pricing, and acceptance of insurance vary significantly across the countries in which we operate, and they can change without notice. Independently verify critical information whenever possible before relying on it.
5.3 Response time limitations
Coordination response times vary based on location, local infrastructure, weather, political conditions, and the availability of local providers. Tourist SOS does not guarantee specific response times. In remote areas, on small islands, during natural disasters, or in jurisdictions with limited connectivity, response may be significantly slower than in major urban centers.
A phone may lack signal, battery, location permission, or a usable data connection; a message can fail to send or remain unread. Confirm your location directly with local responders and use another available means of seeking help if a channel fails. Do not assume that sharing GPS or receiving a case number means an ambulance is coming.
5.4 Local regulations
Our Services are subject to the laws, regulations, and healthcare policies of each country we operate in. Some services may not be available in certain jurisdictions or under certain circumstances (for example, where local law restricts AI in healthcare contexts, or where cross-border medical evacuation is regulated).
5.5 No insurance coverage
Tourist SOS is not an insurance company and does not provide insurance coverage. Where the relevant workflow is available, we coordinate with your existing insurer (and with authorized third-party administrators where applicable) to request verification and help with claims. We do not pay claims, guarantee coverage, or substitute for an insurance policy. Eligibility information, an estimated benefit, a claim submission, and a coverage decision are not interchangeable.
A guarantee of payment (GOP) is a separate written undertaking issued by an insurer or other authorized payer, not a promise created by Terra. Its named patient and provider, approved services, financial limits, conditions, and validity period matter. A request marked pending, an AI summary, or a cost estimate is not an issued GOP. Even an issued GOP is not an unlimited commitment for later or excluded charges.
Confirm any undertaking with its issuer and the provider before relying on a cashless or direct-billing arrangement. Deposits, deductibles, co-payments, exclusions, and other out-of-pocket costs depend on the actual policy, provider, and accepted arrangements; using Tourist SOS does not remove them.
5.6 Charges and authority to approve them
Ask who will provide a proposed service, who will bill for it, the available price or estimate, and who has authority to accept the charge. A request for help or an incapacitated traveler's condition does not itself authorize unlimited spending by Tourist SOS, a companion, or a hospitality operator. Any action without contemporaneous consent must have the authority and limits permitted by law.
Consent to medical treatment and responsibility for payment are separate questions. This disclaimer does not direct a provider to delay legally required emergency care. Tourist SOS charges, subscription cancellation, and refund requests are addressed in Section 6 of our Terms of Service; independent providers and payers control their own invoices and undertakings.
About Our Provider Network
6.1 Listings, verification, and network status
We maintain provider information and relationships across our coverage regions. A directory-listed provider may be shown for discovery without completed vetting or a commercial agreement. A verified status refers only to the specific attributes checked, such as licensing or a stated capability, within the scope and date of those checks. A contracted provider has a relevant written arrangement; that does not automatically mean it has accepted your case, your insurer, or the proposed price.
These statuses are not interchangeable. A map pin, search result, badge, or conversational description must not be treated as proof of all three. Check the stated basis and date of a verification; if those details are unclear, ask us and the provider before relying on the claim.
Initial vetting is not ongoing supervision. Licensing, capabilities, staffing, operational standards, and availability can change after a check. Verification of an attribute is not a guarantee of present clinical competence, continuous availability, or an individual patient's outcome.
6.2 Providers are independent
Healthcare providers in our network operate independently under their own licenses, employ their own clinicians, set their own clinical protocols, and determine their own pricing. A listing or connection through Tourist SOS does not by itself make a provider our employee or agent or give us control over its clinical decisions. Any separate commercial agreement governs its stated scope; it must not be assumed from a directory entry or referral. Independent status does not remove any duty Tourist SOS itself has under applicable law.
6.3 Connection is not endorsement
Routing or connecting you to a provider through our platform does not constitute a warranty of that provider's clinical competence, billing practices, or outcomes. The provider remains responsible for the care it delivers. This does not exclude Tourist SOS's own responsibilities for an expressly agreed arrangement, including any brokering or subcontracting obligations under applicable law.
6.4 Verify before treatment when you can
When circumstances allow — and especially for non-immediate care — we encourage you to verify provider credentials, insurance acceptance, and out-of-pocket costs before treatment. Terra can help you ask the right questions; the provider must give you the answers.
6.5 No guarantee of availability
We cannot guarantee that a specific provider will be available, accept your insurance, speak your language, or operate within a specific timeframe. In urgent situations we may help identify options within an available coordination workflow; that is not a clinical assessment or a guarantee that an option can respond. In non-urgent situations, choices depend on the information and services actually available. Confirm acceptance, location, hours, capability, and payment arrangements directly rather than relying on the order of a search result.
Emergency Response Protocols
Step 1: Call local emergency services
For life-threatening emergencies, always call your local emergency number first — 911 (US), 112 (EU/UK), 999 (UK), 1669 (Thailand), 115 (Vietnam), 119 (Indonesia), 995 (Singapore), or the equivalent.
Step 2: Open Tourist SOS
Once the immediate threat is being handled, use an available Tourist SOS product or contact channel to request follow-on coordination. The website can provide information or capture an inquiry, but a website chat or demonstration alone does not confirm an active care-coordination case. Where an appropriate live workflow is available and the request is accepted, it may help organize case information, seek ongoing care, or request insurer and provider coordination.
Step 3: Stay in the loop
Confirm who has acknowledged your request, the specific action accepted, and how to obtain a further update. Distinguish a submitted or queued request from a human acknowledgment and from a provider's own acceptance. For an active coordination case, use the channel agreed for that case; automated updates are not proof of clinical review, continuous monitoring, or a responder being en route.
Data sharing in emergencies
In life-threatening or urgent situations, Tourist SOS may share necessary medical information with appropriate healthcare providers, emergency services, and (where authorized) family members or designated emergency contacts to facilitate care. Sharing requires an applicable lawful basis and is limited to information needed for the response. Involvement in a case does not give a companion, hotel, or other party access to the whole record. See Section 4.1 of our Privacy Policy for the details.
Cross-border coordination
For medical evacuations or cross-border transfers, Tourist SOS coordinates across multiple healthcare systems, insurers, and (where required) consular and regulatory authorities. Delays are inherent to cross-border medical logistics; an available coordination workflow may help manage them but cannot eliminate them. A proposed transfer still depends on clinical fitness for travel, receiving-provider acceptance, transport availability, payer or spending authorization where relevant, and any necessary regulatory permissions. An itinerary suggestion is not a confirmed evacuation or permission to travel.
International Considerations
8.1 Healthcare standards vary
Clinical standards, equipment, training, and access to specialty care vary significantly between countries — and often between regions within the same country. A capability that is routine in a Bangkok hospital may not be available in a rural Lao clinic; a procedure that is standard in the EU may be regulated or unavailable elsewhere. We surface what is locally available; we cannot create capacity that does not exist.
8.2 Regulatory differences
Healthcare regulation, AI regulation, data protection, prescription rules, and medical evacuation frameworks differ by jurisdiction. Some Tourist SOS features may be limited or unavailable in certain countries due to local law (for example, rules on AI in clinical decision support).
8.3 Insurance acceptance varies
Travel insurance, international health insurance, and local insurance schemes are accepted differently by providers in different countries. Terra may help request or summarize available verification information, but providers and insurers retain final authority over coverage and payment. A verification result may be time-limited or subject to further review. Cash-pay scenarios are common abroad even when you have coverage at home; confirm the particular treatment and payment arrangement.
8.4 Currency, billing, and payment
Pricing for medical services may be quoted and billed in local currency, and exchange rates fluctuate. Tourist SOS coordinates billing where possible but does not control currency conversion, foreign transaction fees, or payment method acceptance.
8.5 Embassy and consular services
For certain cross-border situations — death of a traveler abroad, repatriation of remains, criminal incidents, document loss — the right counterpart is your country's embassy or consulate, not Tourist SOS. Where appropriate and available, Terra or our operations team may help locate consular contact information or request a connection. Consular functions, official approvals, and the availability of an embassy response remain outside our scope.
Your Responsibilities
Tourist SOS works best when both sides hold up their end. By using our Services, you agree to:
- • Provide accurate information. Symptoms, medical history, allergies, medications, location, and insurance details — accuracy materially affects the quality of care you receive
- • Call local emergency services first for any life-threatening situation, before opening Terra
- • Verify critical information with the treating provider directly when time allows — pricing, coverage, prescriptions, follow-up instructions
- • Disclose pre-existing conditions and current medications to the provider, even if Terra already has them on file
- • Maintain your travel and health insurance independently — Tourist SOS does not replace insurance coverage
- • Follow professional medical advice from the licensed clinician treating you, even if it differs from what Terra suggested
- • Use the platform in good faith. Do not submit knowingly false information, attempt to manipulate Terra, or use our Services for non-emergency purposes during an active emergency situation
- • Confirm your location and contact details. Tell local responders directly where you are; a GPS pin or saved address can be inaccurate or outdated
- • Act within your authority. If assisting another person, explain your relationship and obtain the consent or other authority required to share information, request assistance, or approve a charge
- • Respect separate decisions for children and dependent patients. A child may need care without being eligible for an independent account. A guardian's authority, the patient's own rights, clinical consent, and responsibility for payment must be considered separately under applicable law
- • Use the right channel for sensitive information. Do not enter real medical records, full payment credentials, or identification documents into demonstrations; disclose only what the relevant recipient needs
Limitation of Liability
10.1 Coordination services only
Tourist SOS provides website information, AI assistance, and expressly agreed coordination services; it does not itself provide medical care. Licensed treating providers make clinical decisions and are responsible for the care they deliver. Tourist SOS remains responsible for its own acts, omissions, and obligations within any accepted arrangement, including agreed brokering or subcontracting obligations, under applicable law and subject to Sections 10.5 and 10.6.
10.2 Third-party services
Healthcare providers, transport operators, hospitality partners, insurers, and other third parties have responsibilities for their own services and decisions. The relevant accepted arrangement and applicable law determine Tourist SOS's responsibilities when it introduces a provider, brokers a service, or engages a subcontractor. A referral alone does not guarantee a third party's performance; describing a party as independent does not excuse Tourist SOS from its own agreed obligations or any responsibility that applicable law places on it for that party. Sections 10.5 and 10.6 continue to apply.
10.3 AI and technology limitations
Our Services depend on AI systems, telecommunications infrastructure, internet connectivity, GPS availability, third-party AI providers, and technology systems that may be affected by natural disasters, pandemics, political instability, government actions, supply chain issues, model provider outages, or technical failures beyond our reasonable control. We do not guarantee uninterrupted, error-free, or always-available service. Terra outputs are subject to the limitations described in Section 4.
10.4 Assumption of risk
You acknowledge that international travel inherently involves risks to personal health and safety, and that medical care abroad involves risks distinct from care in your country of residence. By using our Services, you voluntarily assume all risks associated with your travel activities and any medical decisions made based on the coordination we facilitate, subject to the mandatory-law protections in Section 10.6. This acknowledgment does not transfer a treating provider's clinical duties to you or excuse Tourist SOS from obligations that cannot lawfully be excluded. A warning about AI limitations does not make an unsafe output safe or establish that a proposed course of action has been clinically approved.
10.5 Maximum liability
To the maximum extent permitted by applicable law, Tourist SOS's aggregate liability for all claims arising from or relating to our Services is limited as set forth in Section 9.4 of our Terms of Service. That cap controls; this Medical Disclaimer does not increase or expand it. This limitation applies regardless of the form of action — contract, tort, negligence, strict liability, or otherwise.
10.6 Mandatory law carve-out
Nothing in this Medical Disclaimer is intended to exclude or limit any liability that cannot be excluded or limited under applicable mandatory law in your jurisdiction (for example, liability for gross negligence, willful misconduct, or non-waivable consumer-protection rights). Any non-waivable protections concerning negligence, death or personal injury, healthcare services, or personal information also remain intact where applicable. All exclusions and assumptions of risk in this document must be read subject to those protections; disclaimers are not a substitute for our own duties or the duties of a treating professional.
Questions about this disclaimer?
For questions about this Medical Disclaimer, our Services, or how Terra handles a specific situation, contact us using the information below.
Headquarters
Tourist SOS LLC
401 Ryland Street, Ste 200A
Reno, NV 89502, USA
Coverage
Southeast Asia
and selected partner regions
Related documents: See our Terms of Service (Section 5 covers Terra AI in detail) and our Privacy Policy (Sections 2.4, 3.3, 4.4, and 8.2 cover AI data flows and your AI-related rights; Section 4.1 covers healthcare and emergency sharing). Accepting this disclaimer does not, by itself, authorize optional AI training or replace any required health-data consent.
This Medical Disclaimer was last updated on May 15, 2026.
We review this document at least annually and on any material change to our Services. The most current version is always posted at this URL.